Mike Keane attended the 2019 CIO Awards with Foodstuffs who were nominated as finalists. He has written some reflections on this fantastic achievement, and what it means for Adept.

Last Wednesday night I was very fortunate to join some of the Adept team alongside our amazing customer Foodstuffs and their Salesforce team at the 2019 CIO Awards.   

Foodstuffs was a finalist in the ‘Business Transformation of the Year’ category which is a fantastic achievement! Unfortunately, they didn’t take it home this time, with the winner being from the Waitemata DHB. Congratulations to them, it was a tough field.  

So whilst not a win, it was still a great accolade to be selected as a finalist and one which Adept is incredibly proud of.   

The Foodstuffs nomination was based on the implementation of Salesforce’s B2B Commerce Platform (formerly known as CloudCraze) for its wholesale B2B Business Gilmours. This was the first implementation of this product in Australia or NZ. The platform is completely based on Salesforce technology and is significant with tens of thousands of live products, all with complex pricing and stock availability in real time supporting thousands of active customers and thousands of orders per week. In the year since going live it has delivered an enormous number of orders and dollar value. Most importantly the buying experience is significantly better and customers love the new sites, so online usage is up significantly.   

The project itself was delivered by a truly collaborative joint team from Foodstuff’s alongside Adept over 6 months and has been a major success. It was a template for how to deliver a large Salesforce project.

To quote Ashley Colyer (Foodstuffs’s Acting CIO)  

Over the past year, we completed the hugely successful overhaul of Foodstuffs North Island’s wholesale e-commerce platform, migrating to Salesforce’s recently acquired “CloudCraze”, a natively and purpose-built B2B e-commerce solution which had yet to be implemented in the region,”. “We partnered with Adept Group, a local company with fantastic Salesforce expertise, to deploy the solution for our wholesale brand Gilmours. They were key to delivering a project that came in on time and under budget. The impact on the business was instant. Since  we went live, sales growth has been dramatic for the business.”

When embarking on a project like this, it’s all about improving business and improving the experience for your customers. The last thing anyone is focused on at the time is winning awards, but it sure is mighty nice to get some recognition and to celebrate success when given the opportunity.

We are truly proud of the outcome of the project, and to be a finalist at the CIO Awards. It goes without saying that it was a great evening.

Adept has been lucky enough to be deeply involved with another CIO award winner from last year. In 2018, our project with the Royal New Zealand College of General Practitioners was highly commended for its QA2QI – Quality Assurance platform which was built by Adept on the Salesforce communities platform. This platform provides accreditation and registration for Doctors and the 1000 GP practices across the country, with a direct impact on improving the health and safety of four million Kiwis. Once again it was a highly collaborative project that was delivered under a number of tight time constraints.  

Given we are not a massive organisation, to be finalists for these coveted awards two years running is a massive achievement and reflects so highly on the awesome work from our amazing team. I guess all that is left now is to bring on 2020 for the hattrick.

Mike Keane